Lack of Transparency and Inconsistent Performance Management - Customer Service Representative Simpro Employee Review

Working at Simpro means you're operating across a genuinely complex, multi-product platform that's constantly evolving. The company is investing heavily in its product suite and equally in the Account Management organization itself. Customer to AM ratios are being actively reduced, which means you're set up to build real, deep relationships rather than just manage volume. If you're commercially sharp and genuinely care about customer outcomes, the earning potential and career trajectory here are strong. At its core this is a customer first company where the products are built to make customers more efficient and profitable, and that gives AMs something meaningful to sell.

This is not a transactional sales role. You're simultaneously managing renewals, expanding accounts, and deepening relationships — all at once, all the time. The product is moving fast, so staying current is a real responsibility, not a suggestion. If you need a slow ramp or a narrow remit, this isn't the right environment.

Non upon my voluntary departure.

The new CEO? A MAGA Miami man installed by K1 like a hood ornament on a car with no engine. EDM blaring through the office. Twenty minutes late to his own all-hands. Executives who can't be bothered to show up to meetings they scheduled. This is leadership now. This is the vision. And God help you if you're a woman. Welcome back to the 90s, sweetheart. The good ol' boys club is fully operational. If you enjoy being sexually harassed on Google calls, you've found your people. If you enjoy being excluded from meetings that are literally about your job, and then talked over when you somehow make it in, congratulations, you're thriving. The Kaseya crew brought their whole culture with them and planted it like a flag. Meanwhile, customers - real people, good people who trusted this software to run their livelihoods - were getting locked into three-year contracts and told to be grateful. Price hikes? Absolutely. Bug fixes? We'll get back to you. The UI looks like it was designed in 2009 by someone who deeply resents the user. But you can't say any of that. Constructive criticism is treated like treason. So what do you do? You smile. You hit your impossible targets or you get managed out. You watch good people disappear overnight -- no party, no card, just gone, desk cleared, Slack deactivated. Then leadership sends a company-wide email about "exciting new chapters." I came here to build something. Instead I watched them burn it down and charge the customers for the smoke.