10mo
Hi, thank you for sharing your feedback. We’re genuinely sorry to hear that your experience ended on such a negative note, particularly as you also referenced the more positive times earlier in your journey here. The sense of innovation, cultural perks, and growth opportunities are all things we’ve worked hard to offer and maintain. It’s disheartening to learn that this changed for you.
We never want any member of our team to feel overworked or undervalued, and we take seriously the comments around compensation, wellbeing, and career progression. We work hard to create a great environment for our team, with the implementation of transparent salary bands (back in 2023) which are benchmarked externally on an annual basis so that your salary remains competitive, and support you in your career journeys through bi-annual reviews. We also are proud of our regular training sessions, and the many opportunities for the team to come together socially.
In terms of support & wellbeing, as an agency, there will always be busy peaks. However, we endeavour to support our employees wherever possible and we are pleased to provide access to a Health Cash Plan, EAP, 3pm finishes on Fridays and offer flexi/core hours. We also offer enhanced compassionate and sick leave, and endeavour to always provide support and flexibility for anyone who needs it.
We know there’s always more work to do, and we’re continuously looking at how we can improve. Therefore, I would love the opportunity to discuss your experience and listen to what you have to say further, so please do not hesitate to contact me via email. Best regards, Jo - People Director