stylist - Hair Stylist SmartStyle Employee Review

3.0
26 Jan 2018
Recommend
CEO approval
Business outlook

Pros

have been there 10+ years. normally a fast-paced salon.

Cons

prices get raised but not commission. when clients get a coupon for X amount of dollars off, the difference comes out of our commission. company calls us a family salon but I beg to differ. when coupons are put on the back of T**y's pizza boxes, CHEAP is what we look like.

Explore other reviews about SmartStyle

5.0
17 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lenient dress code, ample access to new clientele, video library to expand skills and product knowledge, PTO and benefits

Cons

The salons are almost always short staffed

1.0
26 Jan 2026
Recommend
CEO approval
Business outlook

Pros

None, none, none, none, none

Cons

This workplace runs on vibes, guesswork, and unanswered messages. Upper Management had an impressive talent for being completely unreachable while simultaneously expecting miracles. Responses took days — sometimes weeks — but urgency was always your problem. Hiring approvals were blocked or endlessly delayed, leaving teams severely understaffed while leadership sat comfortably on the sidelines asking why things weren’t running perfectly. Accountability flowed strictly downward. Authority? None. Support? Cosmetic at best. Problems were ignored until they became emergencies, at which point they were blamed on the people who had been begging for help all along. Communication was inconsistent, expectations were unclear, and burnout was treated like a personal weakness instead of a predictable outcome of chronic mismanagement. If you enjoy being set up to fail, blamed for systemic issues, and gaslit into thinking you didn’t “try hard enough,” this is absolutely the place for you. Otherwise, save yourself the stress and look elsewhere.

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