Dear Lord Do Not Work Here - Guest Service Expert Smashburger Employee Review

1.0
20 Feb 2019
Recommend
CEO approval
Business outlook

Pros

There are literally none. I would say the 6 month raises but they don't actually do them. Or they do the first one and you'll never get another one again

Cons

Smashburger is the worst place I have ever worked at. In the Medford, MA location, employees would be hired and leave within at most 3 weeks. The turnover rate was over 9/10 employees. The only people who stay for more than a month are the managers. I worked here for 8 months because they tricked me into thinking they cared about me when they really didn't. I finally quit almost a year later and I will spend my talent elsewhere. Working at Smash was hell. Wouldn't recommend to my worst enemy

Explore other reviews about Smashburger

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There isn’t many pros about this company besides it helps you grow in a kitchen if trained properly.

Cons

Management is a joke, Teamwork is a joke. Manager’s will be on their phones while you’re only one cook in the back running everything and never offer to help and when they do it’s barely any. The higher ups will expect so much out of you and run you into the ground with work then wonder why you’re so burnt out. It doesn’t feel like a job but more like torture working here and that’s just a start of what goes on here.

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