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Smiths Detection

Part of Smiths Group

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Leadership Issues - Only Revenue Driven - Sales Smiths Detection Employee Review

2.0
1 Mar 2022
Recommend
CEO approval
Business outlook

Pros

I can only think of competitive salary being offered.

Cons

- No systems in place at all and there was no mention of any plan to implement something in near future - poor vision in today's digital age. - Management is more like an operations manager who just follow instructions from Global leadership team and execute it. I think they do not understand that Australian market is very different to rest of the world. - Revenue driven business with no focus on employee development and retention. Management will discuss about $1,500 revenue for 10 minutes with 20 people on call. Commercially company looses over $1,500 in efficiency but it doesn't matter since it is non-tangible. - Lack of trust by management. In my previous experience if a pricing approval goes to highest level, discussion was only around what margin to bid as they trust at that level estimation is correct. At Smiths if a pricing decision goes for approval, Management would like you to take him through and explain the entire costing (including formulas) to ensure it is done correct. They have time for this but no time to take your phone call or reply to chats. - Frustrated employees in service team.

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Smiths Detection Response
4y
Thank you for taking the time to leave a review. Although it is great to hear that you were well compensated, it is disappointing to hear that your overall experience at Smiths Detection was not positive. We are always looking for more efficient ways of working and finetuning our process takes time. Our people are crucial to our success, and we strive to create a working environment where people enjoy being at work and are rewarded for their efforts. Our leaders are trained to create this trusting environment. We apologize you did not experience this at Smiths Detection We appreciate your honest feedback as we share your reviews with our leadership team.

Explore other reviews about Smiths Detection

5.0
19 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Constant opportunity to get merit increases, based on effort.

Cons

Low manning and too many types of equipment to master.

1.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Salaries and benefits are great. The company purpose and products in the threat detection industry is also inspiring.

Cons

The leadership team is all relatively new to the industry and there is an underlying contentious feeling. It is extremely difficult to get things done through all the red tape and there is significant apprehension in the approval process from leadership. Leadership rules with an iron fist, employees walk on eggshells and the president is inaccessible and operates with a closed door. A huge turnover has occurred under the new president and without an operating system to capture historical knowledge, the information walks out with the employees who leave the organization creating a crater and ultimately a burden for existing employees and significant difficulty in onboarding for new employees. Very much a "sink or swim/ figure it out" on boarding process with little to no knowledge transfer or training. There is also significant deflection and blaming when it comes to decision making. Requests from management for the same information input into various different formats creating redundancy and time spent on non-value add tasks is a normal part of everyday. Business reviews typically require multiple meetings to gain approval to move forward on simple tasks, contract reviews for awards are 30+ days and every task is micro-managed creating delays and customer frustration.

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