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      SoFi

      Engaged employer

      SoFi reviews

      Best Company I've Ever Worked For! - Originations Specialist SoFi Employee Review

      5.0
      15 Dec 2025
      Originations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Working as a SoFi Originations Agent at SoFi Bank has been the most rewarding experience I’ve had—both personally and professionally. From day one, SoFi has made it clear that employees truly matter. This isn’t just a workplace; it feels like working with family, not just co-workers. The culture at SoFi is unmatched. Leadership genuinely listens, employees are seen, heard, and acknowledged, and hard work never goes unnoticed. I’ve never worked for a company that invests so intentionally in its people while also empowering them to grow, succeed, and be their authentic selves. SoFi also offers the best work-life balance I’ve experienced. There’s a strong respect for personal time, mental health, and overall well-being—something that makes a huge difference in both job performance and happiness. Being part of SoFi has helped me grow my skills, confidence, and career while feeling supported every step of the way. I’m proud to work here and truly grateful to be part of a company that lives its values every day. If you’re looking for a place where you’re valued as a person, not just an employee, SoFi is it.

      Cons

      The role can be fast-paced, especially during peak periods, which may take some adjustment. As a company that continues to grow and innovate, change is constant, so being adaptable is important. Performance expectations are clear and goal-oriented, which is great for growth but may not suit those looking for a less structured environment.

      avatar
      SoFi Response
      4mo
      We love to hear about your career growth at SoFi! It means a lot as we take pride in our employee development and culture. We understand we have a fast-paced culture and appreciate you being along for the ride. If you'd like to add additional insight, we encourage you to reach out to glassdoor@sofi.org.

      Explore other reviews about SoFi

      5.0
      14 Jun 2026
      Concessions worker
      Recommend
      CEO approval
      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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