Current Management will ruin SoFi - Loss Mitigation Specialist SoFi Employee Review

- Rampant Nepotism: I have watched several of the most qualified candidates be overlooked by management, who then promotes those who have worse work history, are less knowledgeable, and often times don't even meet the "requirements" that were initially set in the job listing. Your hard work, innovative mindset, and excellency at this job will NOT be a factor in to whether you receive a promotion, which means "growth opportunities" are impossible. Beyond Disorganized: Nothing in this department is ever uniform. What one manager tells you to do, another manager will chastise you for. What one manager expects of you for your performance, is way out of reach of what another manager expects. Answers are never the same to vital questions, and no matter how much the floor's concerns grow, nothing is ever done to fix it. False promises are FREQUENT. "We'll look into it". The Floor Reps are the LAST priority: This department's focus (and quite frankly, obsession) with change and "growth" of new advancements that will ensure we collect more, wind up putting the floor rep's needs on the back burner. I have never in my life worked at a company where management has SO MANY DAILY MEETINGS. Several times a day someone needs a manager's help, and we can't get anyone because they're in another meeting. In the last 3 months they've developed and added several new programs and techniques to collect more, but half of the reps are still using computers that can barely function. If you work here you WILL only be a number to them. There is no sense of personal appreciation. QA scores make it very difficult to bonus: Bonusing is a crapshoot. Every month they assign a QA agent to your for your call scores that month. Some agents are very easy and will gladly score you on a fair scale. Others are determined to find the smallest things wrong. One of my calls was graded poorly and their note was “the info you gave was all correct, but this is how I would have said it.” Grading is a judgement call for QA agents and doesn’t have a direct organization to it, which leads to A LOT of gray area. What you’ll pass for with one agent, you’ll fail for with another. And management does not take it seriously, and very rarely will challenge the score for you. Failures obviously count you out for bonus that month so if you get a difficult agent, POOF. Kiss your hard work and incentive goodbye! Upper Management is AWFUL: This is the reason (above all others) why I decided to finally leave a job with so many excellent benefits. From the upper manager I have seen nothing but cruelty, micromanaging, excessive power trips, extreme punishments towards reps for small issues that are WAY beneath the level of severity they received, and an overall complete lack of humanity or empathy toward his floor of employees. The atmosphere very quickly turned toxic, the workers are always on edge, feeling as if they're walking on eggshells, and wondering if one slip up will be the thing that makes them lose their jobs. He rules with fear, and not leadership, and he has terminated some of the best reps for minor things. He has shown that he has very little regard for even those who dedicate themselves to high performance, if it doesn't fit his idea of how things should be. We very rarely had position openings because everyone loved working there, but I can guarantee the turnover rate is about to go through the roof. This company had so much potential, and I watched it get flushed down the drain.