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      Sneaky Layoffs - Anonymous employee SoFi Employee Review

      2.0
      27 May 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Attempts at changing company culture - Attempts to be clear and transparent in leadership communications to teams

      Cons

      Sofi has a very ad hoc performance review system. No one knows how calibration happens and it seems as though it is based on whether or not you belong to a "clique" or a group within the company. Sofi is a company where the "brotastic culture" still exists (despite leadership claims of having turned the culture around). Obviously, Senior leadership doesn't embody and demonstrate values that they want the company employee base to adopt and exhibit Leadership made multiple claims about Sofi strong financial position and went so far as saying that they do not anticipate layoffs. However, employees were laid off and what was even more unfortunate that those employees were nixed by citing poor performance. Sofi instantly fell from grace when they laid off multiple folks (recent hires) by citing performance reasons for layoffs in times of COVID.

      avatar
      SoFi Response
      6y
      Thank you for taking the time to provide your feedback with us. Our recent decision to part ways with employees was not one we made lightly. It was primarily a result of the need to remain agile in the face of unprecedented volatility (regardless of our current financial position), as well as our commitment to continue rewarding top-performing employees. Regardless, we understand and empathize with how difficult it can be to say goodbye to colleagues. We value every SoFi employee — current and former — and made sure we were able to support those leaving the company with their transition. Additionally, we hope you've noticed the great strides we've made with our quarterly performance check-in process, as well as our formal annual process for promotions and merit-based raises. If you have additional questions or feedback about any of these programs, we encourage you to reach out to your manager, PBP or email glassdoor@sofi.org so we can address them directly.

      Explore other reviews about SoFi

      5.0
      1 Jun 2026
      Sr data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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