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      SoFi

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      Warm welcome and comprehensive remote onboarding experience - Senior Manager Talent Brand SoFi Employee Review

      4.0
      9 Nov 2020
      Senior manager talent brand
      Recommend
      CEO approval
      Business outlook

      Pros

      From Day 1 I have received such a warm welcome from every employee I've met at SoFi. I really feel like my voice is heard and my opinions are valued. I feel my role is very much needed to help propel the company forward, and that I will be able to add a lot of value and make a positive impact. The remote onboarding experience was better than I expected. I had a 1:1 IT set up with the team, which was so helpful given the remote working environment. The actual content was a good mix of high level and in the weeds - focused on company history, leadership, values, etc. Very much focused on the members and the mission of the company.

      Cons

      Not a ton, so far! The Day 1 onboarding could have been a bit more interactive, but it's tough during COVID! You definitely need to have a growth mindset here and feel comfortable with a lot of autonomy. Since the company is relatively small, you need to figure things out on your own...I like that type of environment so it's not a con, but something for others to be aware of.

      avatar
      SoFi Response
      5y
      Thank you for sharing your new hire experience at SoFi with us! We're thrilled to hear it's been a positive one so far. If you do come across any areas for improvement, please feel free to relay them to your manager, People Business Partner or email glassdoor@sofi.org. Happy to have you as part of the SoFi family!

      Explore other reviews about SoFi

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      5d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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