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      SoFi

      Engaged employer

      SoFi reviews

      If you're like me, this place will drive you insane. - Software Engineer SoFi Employee Review

      2.0
      15 Nov 2021
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      SoFi had some really good low level managers. It was obvious they were in a TON of unnecessary meetings, and frazzled by their mangers, but they often shielded us from this.

      Cons

      Assaf Ronen is running this company straight into the ground. He often throws valuable team members under the bus publicly, and doesn't understand or appreciate the work being done. He's got a track record of this at his previous employers, and I'm confused why upper leadership hasn't corrected this. Your stock options won't be worth the paper they're printed on due to constant cash injections from Saudi's, etc. They'll spend millions on a football stadium and then lay off key staff thinking that their responsibilities can just be absorbed by those left behind. And if all that isn't bad enough, you have HR making key technical decisions.

      avatar
      SoFi Response
      4y
      We see feedback as a gift that will only help us improve the employee experience, so thank you for taking the time to share such a candid review of your time at SoFi. Your comments are not indicative of the culture we are trying to create. Your feedback around leadership, transparency, and our values are very disappointing to hear as we continue to make investments to improve these areas. For example, our Value of the Month programming helps connect our daily work to each value and helps us bring them to life at work (and at home!). Plus, our weekly All-Hands meetings are a chance for our employees to ask tough questions of our leaders in an open forum. We're on a mission to building a best-place-to-work caliber company, and that starts with our leadership. Our Engineering, Product and Design organization is building the future of the fintech industry, pushing boundaries to architect and design next-level products for our members. We're proud of the work the team is doing, and we continue to focus on rolling out learning and development programs so our managers have the training and resources to empower their teams to do their best work. We sincerely thank you for the 4+ years you dedicated to working at SoFi, and wish you all the best in your next career move. Take care.

      Explore other reviews about SoFi

      5.0
      1 Jun 2026
      Sr data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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