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      SoFi

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      SoFi reviews

      A bank in fintech's clothing - Information Security Compliance Manager SoFi Employee Review

      2.0
      12 Dec 2023
      Information security compliance manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The majority of people you will work with at SoFi care about their job and are nice. The salary is decent and they offer a few perks like $200 per month 529 contribution. The CEO seems to have a level head on his shoulders and will do what it takes to become profitable.

      Cons

      The company is middle-management heavy, which means that individual contributor's WLB suffers as a result. Rather than use the middle manager's salary to hire more individual contractors, they stretch out ICs as much as they can. The company is generally pretty slow moving. It seems a lot more exciting from the outside looking in but when you peel back the layers you'll find that it's a glorified bank running a newer tech stack. The behind-the-scenes is pretty underwhelming. Outdated and lacking tools - A lot of the work I was doing was done in excel while at other, small, less established companies I had investment into tools to help me be more efficient. Little to no opportunities for growth. No 401k match.

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      SoFi Response
      2y
      We appreciate you taking the time to leave such a comprehensive and thoughtful review of your time at SoFi. Thanks for the time you spent with us, and we're really happy to hear you enjoyed the people at SoFi - we feel our employees are what make SoFi a special place to work. One of our company priorities in 2024 is to scale our people, processes and technology so we can continue to grow and meet our ambitious goals as a company. Additionally, we're continuing to offer career development opportunities, and formally through our Internal Mobility program. We know a 401k match is important to our employees and it's top of mind for our Benefits team as we continue to evaluate our offerings. Wishing you the best in your next career endeavor, take care.

      Explore other reviews about SoFi

      5.0
      17 Jun 2026
      Disputes resolution analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      great leadership for the most part

      Cons

      restriction on remote employees advancement

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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