Pros
- Good pension and leave balance. - Flexi time and adjustable hours. - Great colleagues who are empathetic and like helping each other. - Lower level managers are generally supportive and approachable.
Cons
- Senior management constantly making changes without consultation of staff on the ground, feels more like a "because we said so" culture taking root. - increasing micro-management in recent months, staff feeling patronised and like they are not trusted to get their work done - Salary is low for the work we do. - Huge delays in processing benefits which causes problems for our clients. - Communications and website not easy to navigate for a lot of people which makes us harder to engage with. - Concerns of staff avoided or dismissed outright by higher-level management. - Implementation of new benefits and processes never runs smoothly and promises to "learn lessons" don't pan out, same mistakes over and over again. - Planning and scheduling is a complete shambles. - Lack of consistent processes and solutions, you can have a query about any particular issue and get a different answer from every person you ask. - Training is inadequate and becoming increasingly less of a focus.