Great environment; Great people! - Front Desk Staff- Key Holder SoulCycle Employee Review

4.0
22 May 2017
Recommend
CEO approval
Business outlook

Pros

The people you meet both riders and staff, connections made, great hours for part timers, perks like riding for free, great training program for hospitality , great opportunities to grow for those who are looking and hard working.

Cons

Sometimes a stressful environment, some inconsistency between studio locations with the way they run things/ the friendliness of each staff, Corporate v. studio relations ..

Explore other reviews about SoulCycle

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Flexible hours -Kind people -Free classes

Cons

-Needy Clients -Sometimes early mornings

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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