Great Job for Active Optimists! - Key Holder SoulCycle Employee Review

5.0
20 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Super busy and fun environment. Plenty of opportunities for creativity. Teaches customer service and management skills with (limited) opportunities for upward mobility within the company. You can start as front desk and make a career in hospitality if you’re good at it and play your cards right. If management hires you, you’re going to like your coworkers because teamwork is so important that hiring is done mindfully. Obviously free classes are amaze, and there was a poster about enrolling for insurance even at part time so maybe investigate if that’s something you need.

Cons

Requires high energy every shift, must have positive attitude or at least be good at faking it, cleaning, must stay standing up. Opening shift starts at 6 AM or earlier, some studios don’t have free parking for staff. They will not hire you full time unless you’re at least an assistant manager.

Explore other reviews about SoulCycle

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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