Walking on eggshells..step, step, crack-you're fired!! - Customer Service Representative Spectrum Employee Review

1.0
21 Aug 2019
Recommend
CEO approval
Business outlook

Pros

When it was Time Warner and the pre merger leadership.

Cons

Management style is not progressive. HR and Leadership above Supervisors do not want to acknowledge that morale is low because it seems they are afraid they will look bad and most of management is about Covering their own ______ . Result: They do not understand that at times people are not perfect and are quick to write up or fire you. Ridiculous expectations and even our supervisors are frustrated. New managers feel the need to prove they belong so they are quick to write up or fire. As stated before, not a progressive style of managing and with the new milleinial generation and other companies offering a more attractive and non toxic work experience, this location will never attract top talent

Explore other reviews about Spectrum

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
17 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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