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      Splitsville Entertainment

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      Splitsville Entertainment reviews

      You're less than just a number here - Call Center Representative Splitsville Entertainment Employee Review

      1.0
      2 Apr 2025
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      from a people standpoint, everyone there was great fun to work with, lower management was good but anything higher was a complete mess.

      Cons

      Hours weren't good, they overwork you so they don't have to hire new people. Equipment was broken and dated and they wouldn't replace it. (you would get in trouble when the call quality was hindered by this) We were attacked for doing our jobs (whether it was correct or not, they would make up new parameters to artificially deflate numbers) They refused to instate commission, even though we were told we would be getting it after hired. Communication was terrible, 90% of the time we found out about a change from customers instead of the company. No proper training provided whatsoever, we were supposed to get training with new releases, it wouldn't happen till a week to two weeks after release, and the person training never new what they were doing. Had no backing from the center manager whatsoever. we were all just bullied and micromanaged by corporate and our UK branch nonstop. all the while everyday there were new issues they created, made us fix and took no accountability. Laid us off with no notice. Delayed final payments and ROE.

      avatar
      Splitsville Entertainment Response
      1y
      Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with your team and lower management. We are genuinely sorry to hear that other aspects of your time with us didn’t meet your expectations. Your feedback around communication, support, and overall structure is taken seriously, and we're continuously working to improve in these areas. If you would like to share your experience further with us, so we can look into this and the support provided, please email careers@splitsville.ca We wish you all the best in your future endeavors and thank you again for your contributions during your time with us.

      Explore other reviews about Splitsville Entertainment

      4.0
      31 Oct 2024
      Utility
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment Friendly staff/management

      Cons

      No room to advance positions Unreliable hours

      1.0
      5 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      -Competitive compensation -Several capable and supportive coworkers -The role itself had potential with stronger leadership structure

      Cons

      -Leadership training programs are highly subjective and unevenly applied -Training appears heavily focused on “team engagement” rather than practical management skills, employment standards, or legal compliance -Advancement and recognition felt more influenced by personal relationships than objective performance -Accountability tends to shift downward, with frontline managers absorbing blame for decisions made at higher levels -Centre/location managers often receive credit for work completed by their teams while distancing themselves from outcomes of their own decisions -Employee concerns are not addressed consistently or transparently Responsibilities, expectations, and schedules change with limited explanation -Performance management processes feel reactive rather than supportive -Sexual harassment and bullying concerns were raised through formal channels, yet employees experienced limited protection and follow-through.

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