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      Spokeo

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      Spokeo reviews

      Worser sinking ship than titanic - Customer Service Representative Spokeo Employee Review

      1.0
      26 Nov 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The only pros about this job are the free snacks and food

      Cons

      Management does not care about the well being of their employees They have literally told people who can’t make it into work because of either illness, family issues, or even car problems to take an Uber to work so they don’t miss out on attendance points. Grace period is ridiculous (2:59 min.) they teach you how to effectively lie and berate the customer do they don’t get their money back for an outdated service. Customers constantly angry and yelling at you because of charges that we’re put in their card even after cancelling or blocking through their bank. Toxic ghetto people work here, all the baby daddy problems galore.

      avatar
      Spokeo Response
      7y
      Thank you for your feedback. Our Customer Care team values attendance adherence as it is one of the key components in keeping our daily service commitment to our customers. We encourage team members to reach out if there is an unexpected personal circumstance or their set schedules become difficult to maintain. We strive to work as a team to accommodate individual needs while maintaining a high standard of service for our customers. We’ll consider this feedback as we review our attendance policy and other processes.

      Explore other reviews about Spokeo

      5.0
      10 Nov 2025
      Data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company culture and good people to work with.

      Cons

      401k matching stops and less bonus.

      1.0
      26 Nov 2025
      Email support
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

      Cons

      Whoops, just read the above

      2
      avatar
      Spokeo Response
      6mo
      Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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