A Sub Scam - Customer Security Representative Spokeo Employee Review

2.0
11 May 2022
Recommend
CEO approval
Business outlook

Pros

Remote work Kind leadership Health benefits

Cons

Poor pay Fielding angry customers at often grueling hours

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Spokeo Response
3y
We appreciate your feedback. It’s great to see that health benefits, the remote work option, and leadership are making a positive impact. When it comes to work schedule, we encourage team members to speak to their managers should shift changes be desired as we know life changes happen, and maintaining a healthy work-life balance is highly valued. We strive to highlight the amazing work from our front-line team and to recognize our top talent. In doing so, we will continue to evaluate compensation on a regular basis in order to remain competitive. Thank you again for sharing with us!

Explore other reviews about Spokeo

5.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good company culture and good people to work with.

Cons

401k matching stops and less bonus.

1.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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