Decent - Customer Care Representative Spokeo Employee Review

3.0
3 Oct 2024
Recommend
CEO approval
Business outlook

Pros

IF you get hired in, they have great benefits. This includes, wfh setup, dental, reimbursements, bonuses, etc. The company culture seems great as well...

Cons

As a contractor you mak $18/hr, if you get hired on it's $20/hr. Pay does not reflect a livable wage in 2024

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Spokeo Response
1y
Thank you for taking the time to share your feedback! We’re glad to hear you’ve enjoyed the benefits and culture here at Spokeo - creating a positive work environment is something we truly strive for. We appreciate your note regarding the pay for Customer Care positions. The rates you mentioned are regularly reviewed to stay competitive. Additionally, performance reviews are a key part of our process, allowing for merit-based increases as we support the growth and development of our team. We continue to look for ways to enhance the experience for all teammates including through training and open communication. Thank you again for your time at Spokeo!

Explore other reviews about Spokeo

5.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good company culture and good people to work with.

Cons

401k matching stops and less bonus.

1.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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