Toxic, individualistic culture - Customer Success Manager Spring Health Employee Review

1.0
16 May 2024
Recommend
CEO approval
Business outlook

Pros

There are some kind, smart, and talented people that work here and I know the product actually helps people.

Cons

Unfortunately people are promoted into manager roles that seem to have zero interest in learning what it means to be a good manager. For a mental health company, the lack of emotional intelligence of its leaders is pretty rich. I had a manager who seemed determined to create a negative perception of me, and found out multiple times she would talk negatively about me to peers and other teams. She also would routinely call me out in Google docs in front of other team members. It wasn't until I left the company that I learned that what I was experiencing wasn't normal, but it was too late. The damage was done. It took me a while to rebuild my confidence and realize that I am actually smart, and good at my job. I just had a manager that was committed to making me feel like I wasn't and lacked the desire and skills to develop her team.

Explore other reviews about Spring Health

2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many talented people trying to do good work, that I wish I could have worked with for longer. Good compensation and benefits. The company mission is admirable, even if it isn't realistic.

Cons

Disregard the negative Glassdoor reviews at your own risk. So many reviews over these past few months could have been written by me, but weren't. A company that was sincere about its mission, and being mission-based, would understand the importance of mental health for those who work to make the mission a reality - the employees. If you are sincere in your passion for mental health, and value maintaining your own, do not be surprised if the culture spits you back out.

4
3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay. If you play by the rules and build your connections there, you get promoted quickly (by merit or not).

Cons

The senior technical leadership is like a revolving door there, and the eng culture is competitive and quite toxic.

1
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