A great company to work with! - Customer Success Manager Sprout Social Employee Review

5.0
20 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Culture: Sprout genuinely lives and breathes its values. The company's commitment to its culture is not just lip service; it's evident in every aspect of work life. From the top down, employees are encouraged to embrace diversity, creativity, and collaboration. Career Growth: Sprout invests in its employees' professional development. There are ample opportunities for career growth, and the company actively supports employees in expanding their skills and taking on new challenges. If you're eager to climb the career ladder, Sprout provides the resources and mentorship to help you reach your goals. Leadership: One of the standout features of Sprout is its leadership. The company has managed to assemble a team of industry leaders who not only guide the company strategically but also foster a transparent and open environment. The leadership team is approachable, and their commitment to being an "open & authentic communication" adds a layer of trust to the workplace. Company Events: Sprout goes above and beyond to foster a sense of community among its global workforce. The annual Mid-Year Meet event is a testament to the company's dedication to bringing employees together, regardless of geographical location. These events not only strengthen professional relationships but also create a vibrant and connected workplace culture.

Cons

Not entirely a con, but one aspect that some employees might find challenging is the absence of an annual pay increase. However, it's important to note that Sprout mitigates this by offering an annual equity grant based on individual performance. While a traditional salary increase is absent, the equity grant provides a unique opportunity for financial growth and aligns compensation with individual contributions.

Explore other reviews about Sprout Social

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture. Really Good. At least from what I can tell.

Cons

Not much remote work is lonely but thats about it.

2.0
30 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Truly a remote-first company. Work/Life balance is usually excellent, with unlimited PTO. You get to work with some incredible, smart people who are excellent at their roles. The top performers tend to find each other and work together to get things done (despite chaos above).

Cons

Over the last 2 years, it’s been so sad to see this company’s once exceptionally strong culture dissolve. Marketing is absolutely dysfunctional and working out of sync with product development. They made the decision to begin marketing Sprout as a “social intelligence platform” under the assumption that this would be creating a brand new SaaS product category. However, there was a lack of research into this category and the associated risks/challenges. A main competitor had already been marketing under that label for almost a year, but now leadership thinks anytime they mention “social intelligence,” it’s a response to us or a sign that they’re worried. Not true. They beat us with that label. This is the sort of rose-colored glasses opinion that causes blind spots in our strategy. Leadership only wants to hear good things about how their strategy is going and anyone who points to data that says otherwise gets ignored or silenced. Senior Marketing Leadership is not aligned on anything except for the fact that they work at a company named Sprout Social. Each individual VP only cares about their own focus areas and impact rather than the big picture (of driving awareness and adoption of the product), and this leads to multiple ICs working in conflict on the same projects who are aligned to their VP’s desired outcome, but the VPs are not aligned on what the outcomes should be. The morale on Marketing is in the gutter following the pivot to social intelligence. People who were once highly passionate and energized about making a difference are exhausted from the whiplash created by senior leadership. Several team members have just left with no job lined up because they couldn’t take the dysfunctional environment anymore. Our prospects and customers can also see this in the output of disjointed messaging and priorities.

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