Pros
- The Australian team members were lovely. - Fully remote, and no phones; only live chat and email.
Cons
In general: - Cust. Service members are very overworked and underpaid. - Opportunities for growth are slim. - Company encourages a positive work environment, but fails to support this with appropriate actions. About Redundancies - Dropped the marketing team 2 days before their organized promotional event in Australia. - Removed the whole Australian team in favour of a cheaper-labour workforce, in order to afford glitzy marketing campaigns such as hiring THE Emma Stone for the upcoming Superbowl Ad. - The layoff were callously done via a rushed Google Meets where comments and audio from the team were locked, as no questions were permitted. - Employees were given only a weekend to process the news. No mental health relief was offered. - Company gave 6 months notice of the closure of our operations team to: (1) keep employees held back from finding alternative jobs to instead help clear the queue during THE BUSIEST quarter (Q1) (2) avoid needing to pay severance for most employees, as severance packages were conditional upon completion of the remainder of the 6 months of employment. - Company likes to avoid paying mat/pat leave. - Company likes to celebrate outsourcing in the face of redundancies. - Company has a clear trajectory toward globally outsourcing (if that wasn't clear already), and AI. - USA and Ireland are likely to be next on the chopping block.