Would not recommend - Technical Support Engineer StarRez Employee Review

2.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Nice, welcoming people trying to help. Resources available. Good amount of sick time to start. Encouraged to use time off.

Cons

Lots of kool-aid drinkers. Poor onboarding training, low pay for responsibilities and expectations. Management shares information as "reminders" that seems like many employees never received in the first place. For a TSE, the role requires using the UI majority of the time so not a lot of technical troubleshooting in that respect; more so just knowing the product.

Explore other reviews about StarRez

5.0
19 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

High touch point with senior and exec level leadership. Lots of pro devo available. Perfect place to start your sales career if you have not had any background previously. Highly beneficial to have any higher ed experiences in student affairs, specifically housing/res life. Very strategic and individualized supervision and management. Fully remote positions are the norm, however some teams do require an in-office presence at least one a week. Fast-growing with two huge PE companies investing in them. Great place to work, highly recommend

Cons

Majority of exec leaders and PE board members do not have direct experience with higher ed and our customer base, so sometimes it is hard to navigate development and opportunities without them fully realizing the life cycle of our customer base in the industry

See reviews by: Helpful|Rating|Date|All