A steep decline - Financial Crime Manager Starling Employee Review

2.0
20 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good people across operational teams A free Caffe Nero once a week

Cons

Having been at Starling for years, I think it’s fair to say that Daddy’s hat has fallen off. What was once an incredible team, full of well-informed and well-meaning individuals is being pushed aside for a corporate structure at odds with why any of us made the move to a fintech in the first place. How many more periods of change can a business go through? The CEO has done as he promised, taken a huge bonus (while staff still receive none) and then made 150 people redundant. Those in the upper echelons of management no longer have time for “the little people” when it was common to see Anne Boden on the office floor, sitting with teams and asking how people were with genuine interest. My days are spent on Zoom calls, regardless of whether I’ve been dragged into the office or not, with other people who feel similarly and are desperate for a way out. As a recent example, I was recently forced into the Cardiff office for two days, for a Head of department to spend half an hour presenting some Slides about her second home in the Caribbean and her love of champagne. Tone deaf given that weeks later, they announced that the entire London-based operation were being made redundant. Such a shame as I’ve met so many wonderful people but it’s not what it once was.

Explore other reviews about Starling

5.0
15 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Amaizing people Good benefits Flexible working hours

Cons

There is nothin I can think of at the moment.

1.0
24 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is a strong platform and the customer is clearly important to the business. There are also good, hard-working people across the team who care about doing a good job and stay professional despite the environment.

Cons

The problems in finance come from the very top. Too involved in day to day detail, do not give people enough room to do their jobs, and create an environment where people do not feel comfortable speaking openly, questioning decisions or raising concerns. The culture feels controlling and very low trust. Pressure is high, but support often feels very weak. Good and respected people have left, and that says a lot about the current environment. People who work hard and add value do not always feel properly supported. The day to day approach creates uncertainty and stress where it should create clarity and confidence. There is also a gap between what the top tier in finance says and what people actually experience. Talk about empowerment, wellbeing and positive culture does not match the reality. If those things matter, they need to show up in everyday behaviour. Too often, it feels like image over any substance. Overall, trust is very low, morale is poor, and open discussion does not feel encouraged despite employee survey feedback.

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