Pros
Some Agents really care about their team members.
Some Agents offer a healthier work-life balance.
Some Agents foster a healthy work environment.
If yours doesn't, look elsewhere! You can do better!
Cons
Most Agents take advantage of capable people new to the industry.
Most Agents don't care about their customers or their team members, just their numbers.
Most Agents push their problems onto the office/team members.
This happens more often than not. Don't work for someone like this. You can do better!
(Also, corporate has almost exclusively gone to AI assistants that help with nothing. You will get virtually no help outside of your office so chose wisely.)