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      Stefanini

      Engaged employer

      Stefanini reviews

      A great place to work - Deskside Support Technician Stefanini Employee Review

      5.0
      5 Aug 2016
      Deskside support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The managers from Stefanini are really nice to work with. I work for a client of Stefanini and don't work in the office and the managers make sure that we know what's going on. They always ask us if there are any problems that need to be addressed and care about our work environment. They have an open door policy so you can feel free to take concerns to your manager without any fear of repercussion, and you don't have to worry about the chain of command or going over someones head. Although they do ask that you take your concerns to your manager and start the process that way. Overall it's a great company, the benefits are good and the pay is reasonable to above average based on my location.

      Cons

      The recruiters don't always know what the job specifications are so make sure they give you as much detail as possible, they also have a support desk that I believe is based in India, they're not the most helpful but it's definitely not the worst call center I've had to contact for help

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      Stefanini Response
      9y
      Hello, and thank you for your honest review. We do understand the challenges of working off site and do our best to try to make our employees feel at home, no matter where they might be. We’re very glad to hear that has been successful for you. We are also very proud of our effective Open Door policy and are happy to hear you have taken notice of it. Never hesitate to reach out and use it if ever you need. Thank you again. Sincerely, Nick Evans – Human Resources

      Explore other reviews about Stefanini

      3.0
      30 Jun 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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