Pros
Most of the toilets flush. Benefits are great if you can afford them on your meager salary.
Cons
Where do I start? Let's see: Low pay. A ridiculous "points" system that is designed to punish the call-center workforce for the most ridiculous, negligible infractions---infractions which don't even matter in the real world. Micromanagement to the extreme. Grossly underqualified people are always picked to be members of management. Standards of hiring are very low. Unintelligent co-workers. Favoritism. Childish, daycare-like environment. Prescription drug abuse has occurred on the premises, with witnesses to the event, and management is aware yet does nothing to confront the problem. A known, convicted thief and criminal works on the call floor with clients' and patients' credit card numbers and nobody has taken steps to monitor or terminate that person, either. This is nowhere you want to work.
