Chaotic workplace - Sales Associate Sundog Solar Employee Review

Systems have been put into place to make workflows easier. As you know, there are always two sides to the story. We work hard to provide a good experience for our employees. Sometimes employees make mistakes and we want them to learn and grow by talking about ways to improve. Some people are not able to handle constructive criticism which can lead to hard feelings. We do the best we can without trying to hurt their feelings. Just an example, when a sales rep sells a system, we expect them to follow the process and ensure that their customer has a great experience. On installation day, if the sales rep doesn't show up at work until 10am, it puts the installation crew in a tough spot if they can't get answers. Our response is to ask the sales person to try and be there in the morning when the installation crew has questions. Most people can handle this reasonable request, but some cannot.