Pros
Leadership actually listens — ideas can turn into action fast.
You get to own things. No micromanaging, no hiding. Just real accountability.
Smart, scrappy team that genuinely wants to solve problems.
Lots of room to grow if you’re willing to take initiative.
The work matters — helping customers who do meaningful work themselves.
Cons
Still building — processes aren’t always clean, and you need to be comfortable figuring things out.
Cross-team communication has improved, but there's room to tighten it up.
Pace isn’t for everyone. You have to thrive in ambiguity and move with urgency.