PSR - PSR Sutter Health Employee Review

3.0
19 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Most everyone is friendly and helpful. The work environment is nice, with lots of windows and bright colors. The pay is decent.

Cons

Your every move is monitored like a hawk. You can't go to the restroom without someone knowing exactly when you left your desk, and how long you took in there. You feel like you can't breathe at all or have any freedom. Training could be a lot better. I felt very unprepared to start on my own.

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Sutter Health Response
10y
Thanks for taking the time to give your feedback on your experience so far as a PSR. I’m glad you decided to join the team but it appears that I owe you an apology. As an employee at SPS you know that our goal is to have an amazing Experience of Work. I’m really sorry your experience at SPS so far has been less than that. I also want to thank you for your advice. I don’t ever want anyone to feel like they aren’t prepared to start out on their own due to a lack of training. In addition, I hate to think that anyone has ever felt like they were being micromanaged through the tracking of our Patient Service Center metrics. I want you to know we’re taking your comments seriously. We’re already looking at ways to improve our training delivery. In addition, we’ll look for ways to track the necessary metrics that our clients rely on us providing, without making people feel uncomfortable. Steve Chambers Sr. Director of Operations

Explore other reviews about Sutter Health

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

This opportunity for the Owner/Director of Operations may operate to other entities and title Chief of Staff in its mid term, if the time arise for Employment. As the Employer Return these job titles will always be available to myself or you. Creative Opportunities is a great statement for the hospital and workforce. Major health incentives may qualify more patients thrive to moving on to qualifications of getting home. Sometimes our treatments here are good and request for patients move to another hospital. That's what I am here for, and creating a day to day plan for the patient or treatment care. All of my patients will be treated equal as EEO or Special Privileges on a subliminal content and contracts. Either domestic or foreign affairs will be answered upon request. Any special requests must be attended such as " how long is a regular hospital stay "? Well, some care is different than other treatments of care and request demo treatment healthcare. Basically Sutter Health shall remain under the proper structure of my Inheritance: Good Old Fashioned Healthcare and Guidance. Remaining stable to my job as a importance person of personnel HR Human Resources. Director of Operations.

Cons

It is mandatory for the janitorial work to be completed at proper time,, for day to day inspections. Handling cases or health cases of the Department of Public Health of my Lead Corre-spondence and it's Team. To check in once or twice a year with the department;, in reading ledger or manual, when handling patients CA.

3.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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