Unrealistic expectations - Store Manager Swarovski Employee Review

3.0
29 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Great customers, great product, great discount. Global leadership, culture and values are great and industry leading, however global leadership values and North America leadership values do not align.

Cons

Upper Management has unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros. However as for your “Cons” honestly, we are equally thrilled to read these comments as well, as only with constructive and honest feedback can we work together to improve our company and our work place and your feedback about "unrealistic goals based on the changing retail environment, traffic is down in malls and stores are expected to meet and reviewed on a goal of 20% over last year's transactions" will be shared with upper management and HR as we strive to set our employees up for success. We also want to make sure you are aware that at Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and we want to wish you much success with your career at Swarovski.

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5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

Cons

micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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