Poor management and HR policy - Senior Sales Consultant Swarovski Employee Review

1.0
11 Jul 2020
Recommend
CEO approval
Business outlook

Pros

Beautiful product, nice dealing with pleasant customers, pay is good, great company history makes it very motivating to work for.

Cons

My experience made the company appear awful at dealing with bullying - a girl in my team made my life a living hell, I still think about how hard she made my life to this day. From comments about my weight, to shouting at me in front of customers. Though this was not the fault of the company, I spoke to HR, and higher management, numerous times, and was made to feel as though it was my fault and as though I was a “troublemaker” for bringing it to light. I dealt with this for a year until it was too much to handle, and I had to quit. Poor attitude to sickness and mental health. Knocked my confidence a great deal.

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Swarovski Response
5y
Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. At Swarovski, we take bullying and work place harassment very seriously, addressing concerns and situations with complete confidentially and immediate resolve. Our employees attend a series of Workplace Harassment trainings and on-going guidance is provided should any incidents occur. To that, Store Management, Human Resources, and an anonymous Hot Line is available to report any work place situation. Our goal is to ensure all employees feel safe and secure at all times; should resolve not be met, we have an escalation process in place that can provide additional support. We appreciate your insight and please know that your comments have been shared with Sr. Management and Human Resources.

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5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

Cons

micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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