Pros
Always treated fairly (both by management/ownership) when it came to financial compensation and other value indicators. Always encouraged to improve, but not in a belittling way. Frequently given chances to prove you are up to new challenges. Great sense of teamwork from the top down and bottom to top. Most customers were appreciative of the effort and quality of work provided. You will develop strong documentation and communication skills at this company as well.
Cons
Can be a little heavy on the non-standard business hours support needs, but anybody considering a career in IT should know that these jobs are not M-F 8-5. Previous management was sometimes unfocused. I can see why others mentioned it was a Mom & Pop operation with struggles to meet billable goals, keeping larger support contracts, and trying to control rumors about financial stability from permeating throughout the staff, but all that sounds like a stage they went through as a growing company.