Support Technician II - Support Technician II Switchfast Technologies Employee Review

Good teamwork. Great coworkers to work with. Can learn alot quick.

Pay isn't the best. Raises don't come easily.

Plenty of growth and learning opportunities if you are willing to put in the time and push yourself a little outside of your comfort zone. Most environments are standardized in virtualization and certain networking hardware but there are still several environments that don't fit the mold and have unique more complex configurations. Certifications and other training are encouraged and will generally carry incentives beyond just personal growth. Management maintains an open door policy and it generally feels like you're heard when you approach management and C-levels with ideas, concerns, etc. They are often very flexible and are willing to work with people on most issues but they do expect a balanced outcome, so there is some give and take which, in my opinion, is a good thing. Just like most things, you get out what you put in. Switchfast is a great place to work if you are willing to keep your nose to the grindstone and always be pushing yourself.

Despite standardization of hardware, virtualization, etc, the environments are often configured and supported in an inconsistent manner. Work/life balance can feel like it is pretty bad at times but that is generally the case in the IT field and especially with MSPs. The team structure works out to be 6-7 person silos which creates invisible walls and makes it difficult to feel like you're part of something bigger. Overall it felt like there was a lack of ownership across the operations team and sometimes interdepartmentally as well.