Unprepared and chaotic - Anonymous employee Swoon Employee Review

1.0
19 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They talk a good game and give the impression they are an amazing, inclusive company who value the "humans" they employ.

Cons

Company hired 50+ people from October as a drive to expand into physical retail. The three months working for the company were chaotic and it was made very clear they had done no research into how to operate in this new way. After only three months the company decided to backtrack, cut 40 jobs in a 6 min phone call by listing off stores which will now be closing. Shocking mismanagement and lack of care.

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Swoon Response
7y
Thank you for your feedback. As a company, we've had to review some of our initiatives and make some difficult decisions about their future. Due to the current retail environment, we needed to react fast and change our strategy in order to continue to make them work for the longer term. We appreciate that this is a difficult time for all involved, so we took the view to tell everyone as soon as possible. If you'd like to speak with me about anything personally, please don't hesitate to contact me. Ruth

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