Pros
- The people employed or at least the ones left are incredibly wonderful - Remote work - Most clients are a joy to work with
Cons
- Thoma Bravo has completely run this company into the ground. They think this is a traditional IT/software company where anyone can do the work. Reality check: it’s not possible. The product is not good enough to offshore implementations and is far from that point. - Clients choose Syntellis for the expert consultants, not offshore resources with high turnover to do the work. The amount of times I heard that Syntellis pays the average “software” employee more than the rest of the market = some seriously skewed data. You cannot compare employees out of college or off-shore to consultants with 10-20 years of experience. - People are treated as work horses and can rarely enjoy PTO. Except when top leadership are on PTO, they are completely MIA. Amazing how that works! - The out of the box software is full of defects and clients are forced into this box of the “Syntellis” way. Not enough flexibility and the software is on a dying/slowwwww platform. - Bonuses are reliant on targets completely out of the persons control. Consultant should not rush implementations because sales sold at a low ball rate, in order to hit targets for bonus.