Pros
-Good sense of camaraderie with fellow coworkers -Direct Supervisors that genuinely care about you -Solid benefits package -Job is easy enough
Cons
-Extremely strict attendance policy i.e. being one minute late to clock in counts as a tardy -Poor PTO accrual rate and massive mismanagement of PTO accrual. Company gave too much PTO per paycheck to some employees, removed the PTO accrued on their paycheck and set some employees into negatives without notifying them of this happening. Had to fight hard to have the PTO set back to normal for an issue beyond the employee's control. -Customer base is extremely rude and abusive. More than any other customer base dealt with in my past. -Very poor pay compared to similar positions at other companies. Raises are given out sparingly once a year and are very low. -Seeming neglect of 3rd shift employees and involving them in company activities -Uncaring upper management; does not take employee input into consideration when making decisions that affect the day-to-day of the CSRs handling new procedures. -Somewhat cliquey environment; difficult to move up in company without being acquainted or friends with individual conducting interview. -Poor training of newly hired employees; many new hires would be making basic mistakes just mere weeks from being allowed to operate independently in the call center. -Vastly unprepared for expansion; company took on more customers when the call center was severely understaffed at the time which greatly increased workload on current employees.