Pros
Able to learn a lot about call routing and contact center technologies and build those systems out (configuration and implementation work). Good healthcare plan.
Cons
Integration specialists have to not only do implementation work / installs, but also basically work in a call center as tech support when they aren't doing installs. Not great incentives, as the pay increase is really just a 5-7% increase per year, even if you are doing an awesome job. They don't call their employees engineers even though they are... this makes it harder for current employees to find similar jobs on the market to compare their job against. Have to be on call every few weeks. One person stays on call for an entire week, pretty much killing any plans you have.