Nice image, not the best culture. - Account Coordinator TDW+Co Employee Review

This is really great feedback and something that we strive to work on to improve. The reality is that even with the best intentions, they don't mean anything unless there's tangible actions to back up our words and "nice image." I am committed to improving our agency's culture and am making it the business of our entire agency from our most senior team members to our newest folks (and I mean EVERYONE) about understanding our agency's mission, vision and values. Consistent and intentional conversations about how we apply our purpose of why we exist, our direction of where we want to go and value structure around how we behave and choosing to abide by these guidelines is something that we hope to continue to work on and strive for improvement... everyday. It does not mean that at times we will fall. But it's really about how we grow and learn from these experiences which will ultimately show itself. As it states in one of our agency values - which is to "learn continuously" - we hope to apply this in helping to build a better culture. With that said - I do want to clarify that we do have ongoing performance evaluations to understand team members' personal and professional goals, and the steps the company can do to support in that journey. Our ultimate goal is to retain our team members, not replace.. while recognizing that our line of work and values just aren't made for everyone.