Good job, once you make it past first few months - Customer Service Representative TELUS Digital Employee Review

3.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Great benefits ie health insurance - More flexible attendance policy compared to job most places - Great for self-starters that love to work both by themselves and with their team - More or less relaxed environment past the few first months

Cons

- You work for a difficult client of Telus - A couple of difficult managers and upper management, that might smile, but is influenced by invisible corporate politics - Fast turnaround of people - people get easily fired - lack of clarity & not very forgiving - They're enforcing providing sick notes for every day, even though by law you have up to 3 days without having to do so - Lack of hybrid and remote work options due to strong privacy

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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