Good part time job with flexible hours. - US Rater TELUS Digital Employee Review

3.0
10 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Work from home. Flexible hours. Good communication.

Cons

Things definitely changed when Telus International acquired Lionbridge. Inconsistent rating on feedback. One month we're told to rate certain results a specific way then it changes the next. This makes it difficult to keep high scores on feedback. Also, you can be let go at a moment's notice if you do not keep consistent high feedback scores. The possibility of being let go constantly can be stressful.

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TELUS Digital Response
3y
Hello. Thank you for sharing your review with the Glassdoor community and leaving your pointers on the areas of opportunity we can invest more. We hope you have a great week ahead!

Explore other reviews about TELUS Digital

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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