Pros
-The mission is meaningful, and many frontline staff are incredibly compassionate, skilled, and dedicated to supporting youth. -Some programs still manage to do impactful work despite the chaos from above. -Early on, there was a strong sense of collaboration, values alignment, and team culture. -Youth are prioritized in theory, though staff support has significantly eroded over time.
Cons
-Leadership has become increasingly disconnected, inexperienced, and unresponsive. Administrative decisions are made without understanding direct service realities. -HR is ineffective and reactive at best, retaliatory at worst. Concerns are often dismissed or swept under the rug. -Constant turnover, low morale, and overburdened staff due to poor planning and mismanagement. -There’s little to no real investment in staff development, supervision, or accountability—especially at the upper levels. When program managers and directors ask for help, responsibility is returned to them and work load increased. -Transparency and communication have taken a nosedive, and structural instability affects every department. -Once-strong values like equity, collaboration, and trauma-informed care feel more like marketing than lived practices now.