Good Job with a good office vibe - Customer Service Agent THG Employee Review

4.0
24 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Good Vibe Good Job and opportunities Fun Events and tasks within the company Friendly staff and community Apprenticeship opportunities, good pay after apprenticeship is finished, and internal career opportunities.

Cons

Not the greatest pay during an apprenticeship. Shift hours vary, its not too bad just not as enjoyable as a set shift time; rotation of 12-8s, 9-5s, 8-4s. Can be challenging dealing with unhappy customers but its part of the job you sign up for.

Explore other reviews about THG

5.0
14 Apr 2025
Recommend
CEO approval
Business outlook

Pros

awesome people and benefits, fair pay

Cons

no cons that i can think of

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free gifts and young culture.

Cons

Workload and disorganization. Upper management plays by the UK rule book never getting anything fixed or done.

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