Store Management makes or breaks the experience - Sales Associate TJ Maxx Employee Review

3.0
9 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Employee discount works at 4 different stores (HomeGoods, Marshalls, HomeSense). They pay for holidays the store is closed. Time and a half for working on open holidays. The company does have some generous giving programs.

Cons

Top priority is selling credit cards to customers even for employees who work in the back room and never see customers. State minimum wage went up and associate salaries were not increased accordingly. New employees make more than some long term employees. Store hours are longer than they need to be. There is no reason for these stores to be open 9am-10pm. It just makes employees overworked and tired. It comes down to management. This makes a huge difference in every aspect. You need to get customers to sign up for Credit Cards. The push to get customers to donate to charity drives so TJ Maxx can get a tax deduction and put out a press release is unfair to associates. Credit Cards! Credit Cards!! (this is how it feels to work in the store)

Explore other reviews about TJ Maxx

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Company to work for

Cons

Long and Short hours depending on the season.

2.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay and flexible hours

Cons

The workplace culture felt highly driven by informalities, which often made it difficult to resolve issues professionally. Management responses to workplace concerns often felt inconsistent, and similar incidents appeared to be handled differently depending on the individuals involved. Employee morale appeared low, and turnover seemed higher than expected during my time there. Lack of support during peak periods and backroom inefficiencies. The work environment felt unsustainable due to unresolved management issues, communication breakdowns, and inconsistent handling of workplace conflicts.

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