Slow paced - Anonymous employee TOAST (UK) Employee Review

A pleasant environment to work in. The store is a boutique environment and keeps pretty reasonable business hours. No late nights or super early mornings required! The brand story and ethos of the company are great, and continuously discussed. It's great to know for one on one interactions with customers. I had 2 weeks of training before I started to sell on my own, opening and closing tasks are pretty straightforward.

Nothing to report, it's a really solid retail job and great place to work. Happy to have this experience as part of my work history.

The customer is lovely, the fabrics are wonderful, the designer is endlessly talented.

It is so poorly-run and comically backwards, you have to check the calendar to make sure it’s 2025. Any brand that goes hard on their "values" and "behaviors" and has a 90 day probation period (again what year is this?) clearly has cultural issues from the top down. To say they are a mess is kind but the thinly-veiled panic and paranoia from the top is the real clincher here- hence firing every store manager they’ve “thoughtfully” hired since Fall 2024 (which is all of them). I was told to fire a POC employee because she seemed “too cool for school” and was told to fire the only other POC every 3 weeks for being “not a good fit”. The "US Corporate" is comprised of catty, empty-headed old hens who never peaked, are terrible at their jobs and seem to only find purpose in rudely berating any staff member that steps in their path. If you can’t be a good puppet, you will be let go, but not without plenty of micromanaging and honestly top notch gaslighting for a few months first. These are horrible and frankly- creepy- people.