Low wage, Low reward. - Manager TP Employee Review

1.0
19 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Good promotion prospects if management like you. Good security. Toilets are always clean. Showers on site. Building well maintained. 30 days of holiday

Cons

Communication from senior management is extremely poor. Work public holidays and religious holidays (open 365 days). Bullying culture, rife with nepotism. Talent means nothing, there is nothing you can offer this company unless you are favoured. Incorrect people in on site senior roles, however i can not comment on anything beyond site level. Employees are the companies last concern. Very cloak and dagger, management lie to keep staff motivated, rather than motivational activities. Quite a few of the management team would rather dismiss staff than offer any level of support. Consistent contradiction in pretty much every area. Junior management consistently breaking the same rules which they are more than happy to enforce (comes back to bully culture). Questionable business practice, very limited knowledge of what they are obligated to do by law with particular regard to holidays/absence amongst other things. Working hours. Childish atmosphere with regards to punishment, it is similar to any popular television soap. Gossip... Unbelievable levels of gossip, everyone knows everything about anyone who has been to disciplinary for any reason. Incapable management sidestepping roles into another management position with equal responsibility. (back to nepotism).

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TP Response
7y
Your concern is alarming. We wanted to know details about this and hope you can share it with us via http://bit.ly/TPHR-newform for assistance. Thank you.

Explore other reviews about TP

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
6d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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