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      TP

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      TP reviews

      Customer service representative - Customer Service Representative TP Employee Review

      2.0
      18 Apr 2017
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Much is left to be said about the pros. Besides the pay and SOME of the employees being fun to work with, there arent many pros.

      Cons

      So many cons. The 20 word minimum isnt enough for my lists. The number one con is the blatent politics with the company. If you arent butt buddies with upper management, its hard to advance or be put in other positions that don't require being on the phones or dealing with customers up front. The client demands (metrics) are unrealistic and unreasonable for the accounts I've been on. Recruiting is disorganized. Too many system changes and lack luster training. When an account closes you have to go thru the whole hiring process again and or bid for different ones. You arent always told in a reasonable time an accout is closing or contract ending therefore leaving hard working, poor families in a bind.

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      TP Response
      9y
      Our aim is to provide our employees extensive training to prepare them for career opportunities while making sure they follow rules and regulations set by the company. This is to ensure standards are met and excellent customer service is provided. Would you please share your feedback with us at http://bit.ly/TPHR-form. Thank you.

      Explore other reviews about TP

      5.0
      18 Jun 2026
      Operations supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

      Cons

      this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

      3.0
      16 Jun 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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