Pros
8 hour shifts without mandatory overtime
Cons
Extremely unprofessional management, lacking any kind of motivational skills towards the ranks below(agents);poor decisions made by unqualified memebers of the management team leading to demotivating agents and lose their interest in doing a good job;the LAST criteria taken into consideration when it comes to promotions is experience and tenure; unfortunatelly valuable experienced agents end up leaving the company as a result of mistreatment, lack of respect and appreciation comming from newly promoted supervisors with only a few months of experience as agents. The healthy and positive environment they are trying to promote so agressively is actually a very stressful one for most of the agents and the worst thing is if you try to make a complaint about this “healthy environment” or these (made-up) internal rules to your direct superior you receive the traditional ”if you don’t like it you are free to go”. Clean desk policy indeed is exagerated. As an example, you are not alowed with any personal hygene stuff like tampons or tissues. In other words, prisoners have more rights than a Teleperformance Greece employee! Constant build-up of criteria for performance bonuses making it impossible to increase your monthly income which btw will never change...EVER! The salary consists in a basic salary(approx. 500€ the min for Greece) +employee benefits - so as to pay as less taxes as possible. Pray to God you don’t get sick and request a medical leave because you will be paid with a qarter of the amount you would get if you’d actually work.
