Great Job, sub-par career. - Tier III Vendor Support TP Employee Review

4.0
14 Mar 2014
Recommend
CEO approval
Business outlook

Pros

Supervisor's are generally pretty great and willing to work for you. Environment can be relaxed depending on the project you're on. Overtime semi-frequently available but not compulsory. Projects are fairly stable, company assists with placement/retention if a project closes. No Customer Service/Sales bait and switch, they're honest about what jobs entail.

Cons

Agents are clearly just cogs in a machine, a fact of which they continually remind you via policy enactments. Limited advancement, especially from a higher paying line of business. Most internal "promotions" pay the same or less as an agent with slower raises/less earning potential. Promotion track from Agent -> Supervisor -> Assistant Center Manager involves rapidly mounting work for limited pay increase; Sup/ACCM are salaried but make around minimum wage based on hours required.

Explore other reviews about TP

5.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

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TP Response
7h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
1d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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