Pros
There are 2 pros that I see working for Teleperformance . 1) The mental health support they offer - spend too long in their employment and you will need it! 2) It makes you a better person by making you really assess your life and question how you ended up in their employment making sure you don't make those mistakes ever again!
Cons
Is there a maximum word limit for this section? 1) They say they care, they don't. Don't be fooled. Even their 'employee satisfaction' surveys are tracked so no one would dare put their true feelings down. 2) One minute late (literally 1 minute) and they record it. Spend 1 extra minute working and no acknowledgement. Very one sided. 3) Unless you enjoy being treated like an absolute braindead moron, the training is pathetic. 4) Management and supervision is non existent. They are VERY happy to take the government Track & Trace money to operate the phones for them but as for providing a service as promised that's not what happens. Unstable systems mean calls fail, callers drop off and if a caller dares to ask a question the caller doesn't know they are referred to 150 pages of FAQ's to find the answer themselves. 5) They are unable to keep good people for a reason! They work on numbers rather than retaining people. 6) At the end of every shift you will question your life choices!
